Returns & Exchanges

At Mala Online Boutique, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that if a fit isn't perfect, your exchange or refund will be handled with care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the unworn garments in their original packaging, ensuring all boutique tags remain attached and the packing slip is included.

• 3.
  Ship the Package

  Print your prepaid shipping label provided via the portal and drop off the package at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.